Everything You Need to Know About IRCTC’s AI Chatbot AskDisha 2.0
Indian Railways has introduced a convenient way for users to book train tickets and access other train-related services through the Indian Railways Catering and Tourism Corporation (IRCTC) platform. This is made possible with the help of an AI chatbot called AskDisha 2.0.
AskDisha 2.0 is designed to assist users in various tasks such as booking tickets, checking PNR status, canceling tickets, and more. Powered by CoRover.AI, the chatbot supports multiple languages including Hindi, English, and Hinglish. Moreover, users can interact with AskDisha 2.0 using voice commands as well, making the process even more user-friendly.
Key Features of AskDisha 2.0
AskDisha 2.0, which stands for Digital Interaction TO Seek Help Anytime, offers a range of services to enhance the user experience on the IRCTC platform. Here are some of the key services supported by AskDisha 2.0:
- Book Ticket
- Check PNR Status
- Cancel Ticket
- Get Refund Status
- Change Boarding Station
- Check Booking History
- View E-Ticket
- Download ERS
- Print & Share E-Ticket
How to Access AskDisha 2.0
Accessing AskDisha 2.0 is simple and convenient. Here’s how you can access the chatbot on both the IRCTC website and mobile app:
On the IRCTC Website:
- Visit the official IRCTC website.
- Locate the AskDisha 2.0 logo at the bottom right corner of the home page.
- Enter the necessary details or type your query in the text box provided.
- You can also use the ‘microphone’ icon to speak your command.
On the IRCTC Rail Connect App:
- Download the IRCTC Rail Connect app on your smartphone.
- Look for the AskDisha 2.0 icon within the app.
- Type or speak your query to interact with the chatbot.
With AskDisha 2.0, Indian Railways aims to streamline the process of booking train tickets and accessing related services, making it a hassle-free experience for users. Try out AskDisha 2.0 today and enjoy a seamless booking journey!
